Hiring Guide For NYC Restaurants - Hiring Challenges in New York City Restaurants. Restaurant owners have more applicants than job openings but still have trouble recruiting staff. Some employers use employee referral programs in order to attract new employees and encourage them to stay. The city's economy has rebounded, yet restaurants and bars still require assistance to thrive. Many key workers left during the pandemic outbreak while others may simply have sought higher paying jobs elsewhere.
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New York City restaurants can be a difficult place to work. Employees frequently work late nights and early mornings - which can be exhausting - in addition to competing against one another for shifts. Many restaurants have difficulty retaining staff and recruiting new ones.
Restaurants have long been at the center of worker shortage complaints, with unfilled job vacancies numbering in the millions--particularly within the service industry. Yet some owners continue to struggle in hiring even after raising wages and offering bonuses as incentives to employees.
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Restaurant owners were able to hire more staff and increase employee hours after COVID-19 restrictions ended. Unfortunately, however, progress has been hindered by lingering effects of the pandemic and ongoing challenges facing both Great site workers and owners - such as below-cost-of-living pay, tip inequities, limited or no benefits, race/gender disparities and job instability.
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Samantha DiStefano of Brooklyn must close Mama Fox Restaurant & Bar from Sunday dinner through Monday due to inability to find enough staff; Susan Povich of Red Hook must reduce table capacity at her Lobster Pound restaurant in order to prevent customers from being turned away due to limited tables available; these owners believe some workers may have simply decided to find other sources of income and have left the industry.
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But New York City workers face added pressures from working in one of the world's most work-oriented cities: professionalism is expected and long hours are commonplace, particularly for junior employees in finance, consulting, law and tech fields. Commuters spend most of their weekday time in offices; giving restaurants and bars just a small window of opportunity for customer acquisition during weekdays.
Due to the three-day week, many restaurants have implemented a shift schedule and launched campaigns that aim to attract customers on Mondays or Fridays - usually the busiest day for restaurants and hotels.
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New York restaurants permit split shifts, but if an employee works over 10 hours in a day they will be eligible for differentiated wages - an additional hour of minimum wage is added to their base hourly rate. Restaurants may pay their staff biweekly, weekly, monthly or on a schedule they choose but must notify employees as to when their wages will arrive.
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NYC workers can benefit from an impressive range of benefits and perks in this city. Ranging from professional development opportunities to health insurance plans, NYC has much to offer its workers.
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New York City's restaurants are a vital part of the cultural diversity and economic engine that is New York City. Yet the industry faces numerous hurdles for both employees and owners. Employees are faced with low minimum wages, tips and inequities regarding race/gender, job instability, and thin profit margins. Owners also face issues such as reliance on third-party delivery services, high operating costs, competition, soaring rents, rising labor regulations, among others.
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The slow pace of restaurant hiring is a reflection of larger issues in the labor market. Many workers are clinging to the weekly federal unemployment benefits which will expire in September, while others have opted out of service industry employment altogether. This explains why restaurants face a shortage of workers even though unemployment rates are declining.
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Contrary to other industries, restaurant employees are not entitled to health insurance, paid sick leave or rest breaks. If a host is working from 11 am to 3 pm, then takes a two-hour break and returns at 5 pm to work for five hours until 10 pm before returning again at 5 pm until 10 pm before continuing from 5 pm until ten PM then resumes from five pm till ten pm the restaurant will owe nine hours plus minimum wage despite only having worked ten hours total!
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Restaurants are heavily reliant on their workers, but they don't always provide enough hours and wages to support them and their families. This was true both before and during COVID-19; today, restaurant workers continue experiencing wages and tips below the cost of living, as well inadequate (or no), benefits, race/gender bias, and job instability. Restaurant owners are also facing thin profit margins, rising costs, competition from third-party delivery services, and a growing need for digital innovation.
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Restaurant careers are notoriously competitive for newcomers. When trying to break into the industry as a server, experienced servers who want to increase their income or advance their career often face fierce competition.
Many restaurateurs have difficulty finding employees because of low pay in comparison to other industries. They also report that young talent prefers to live at home with their families and is resistant to moving to cities.
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Most New York City restaurants fail to pay enough wages on minimum wage or below to support families on an income of the minimum wage or below. Employers also often skirt health insurance obligations by scheduling workers to only 28-29 hours each week as close as possible to full-time eligibility - an indicator of how poorly many restaurants place value on their employees.